ITIL® V3 (Best Practice Library) Book PDF, ePub eBook

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Book Descriptions:
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.

What are the key service management processes? What is the "lifecycle" approach?

ITIL® V3 (Best Practice Library) by Jan van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijen

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